Returns & Exchanges
At Rani Brand Factory Store, we strive for the highest quality in every spice and food product; however, due to the perishable nature of our goods, returns are handled with strict safety protocols to ensure customer satisfaction.
Contact Support
Reach out to our customer service team within 7 days of delivery with your order number and photos of the item in question.
Verification Process
Our quality assurance team will review your request to verify if the product is eligible for a return based on damage, defects, or shipping errors.
Package Your Item
Once approved, securely pack the unopened product in its original packaging to ensure it remains protected during transit back to our facility.
Receive Refund or Replacement
Upon receipt and inspection of the returned goods, we will issue a full refund to your original payment method or ship out a replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing